CHENNAI,(Tamil Nadu): Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) space, today announced that its product - AiQ, has bagged the 2008 IP Contact Center Technology Pioneer Award instituted by Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine.

AiQ is a complete multi-media Contact Center solution that offers a variety of services via voice, chat, e-mail, and SMS. An enterprise application, AiQ, ties information retrieval and delivery to business rules and does not limit it to the intelligence from the telephony network. This enables the business to extend its boundaries beyond the Contact Center and respond to its customers, in the most optimal fashion.

"AiQ is a highly versatile Contact Center in a box. Unlike proprietary, monolithic systems, AiQ's layered architecture easily handles multiple channels, operations, and PBXs which provides Contact Centers the flexibility of deploying AiQ to solve immediate business needs and also to scale up over time as the business expands." said Murali Subramanian, Vice President - Product Development, Servion Global Solutions. "We are happy that Customer Interaction Solutions magazine has acknowledged AiQ's technological edge with the IP Contact Center Technology Pioneer Award." he added.