Punjab Newsline, Chandigarh, August 1 –
Haryana Right to Service Commission has imposed a fine on the Kurukshetra office of the UHBVNL of Rs.15,500. This fine is imposed for issuing an incorrect bill to a consumer, causing trouble without any fault, and failing to provide service within the stipulated time limit.
Sharing information in this regard, spokesperson of the Nigam said that consumer, Sultan Singh, filed a complaint about the incorrect bill on January 21, 2024, at the Kurukshetra office of the UHBVN. He stated that he had been paying his bills on time but received a bill of Rs. 1,11,008.99 for the period from November 1, 2022, to July 20, 2023, in August 2023. He complained about this bill at the SDO office in Kurukshetra, but despite several visits, his issue remained unresolved.
The matter was then taken to the commission. The Chief Commissioner heard the case and found that this was another instance where the UHBVN, while claiming to be an 'A' plus category power utility in the integrated rating of DISCOMs, had caused unnecessary trouble to the consumer. The corporation was causing problems for consumers without any fault of their own. If they monitored the situation periodically, they could take corrective actions, said the spokesperson.