Aiming to retain top spot, Arora sets one week deadline to bring citizen services backlog to zero
Punjab Newsline, Chandigarh, October 2-
Punjab cabinet Minister Aman Arora, has set a one-week deadline for all DC's to eliminate any pendency in citizen service delivery, aiming for Punjab to maintain its top position across the country.
Notably, Punjab recently secured the top position in grievance resolution rankings across the country. The ranking was declared on the basis of the Grievance Redressal Index developed by the Government of India for comparative assessment between states and UTs.
While chairing a meeting to review ongoing projects of Department of Governance Reforms & Public Grievances here at MGSIPA, Aman Arora mentioned that the current pendency in service delivery is commendably less than 0.19% across all districts; however, there is still room for improvement. He also directed DCs to identify officials responsible for delays, holding them accountable for hindering service delivery.
Meanwhile, the Governance Reforms Minister also reviewed the “Bhagwant Mann Sarkar, Tuhade Dwaar” scheme, which allows the people of Punjab to access 43 government services simply by dialling the helpline number 1076 from the comfort of their homes.