Punjab Newsline, Chandigarh, March 8-
Principal Secretary Health and Family Welfare Kumar Rahul convened a crucial review meeting with Civil Surgeons and SMOs of district hospitals to enhance healthcare services across Punjab.
The meeting held here today, focused on addressing concerns highlighted by a recent Patient Feedback Survey and ensuring efficient delivery of medical services. The survey, conducted by the Punjab Development Commission in collaboration with the Health Department from January to mid-February, assessed key aspects of patient experience, including cleanliness, waiting times, doctor interaction, and medicine availability.
Principal Secretary conducted a thorough review of the survey findings, issuing strict directives to officials responsible for facilities falling short of established standards. He emphasized zero tolerance for negligence in providing quality healthcare and mandated the prominent display of the centralized public grievance number 104 in all hospital OPDs.
"Our priority is to ensure every citizen receives timely and quality healthcare," stated Kumar Rahul. "We will take stringent action against any officer failing to uphold these standards."