Issues Directions to Improve Response Time
Punjab Newsline, Chandigarh-
Haryana DGP Shatrujeet Kapur held a meeting with senior officers to review the functioning and performance of Emergency Response Vehicles (ERVs) with the aim of enhancing their efficiency. On the occasion, the DGP stated clearly that providing quick, reliable, and high-quality service to the public during emergencies is the police’s top priority, and ERVs must be continuously strengthened to achieve this goal.
In the meeting, the DGP said that ERVs are the face of the police’s first response, and to maintain public trust, their services must be fast, accurate, and sensitive. He directed the officers present to continuously improve ERV efficiency by reducing response time, providing regular staff training, and strengthening technical monitoring. He further clarified that each vehicle is monitored 24/7 by Police Headquarters, and no negligence or indiscipline will be tolerated. The meeting also discussed in detail the performance parameters set for ERV personnel.
Reviewing the average response time of ERVs across districts, the DGP directed concerned officers to prepare concrete and time-bound action plans to further reduce it. He stressed that delayed ERV responses not only affect the image of the police but also hinder timely assistance to victims.
Performance Analysis through Data and Dashboard
During the meeting, representatives of the Haryana 112 team gave a detailed PowerPoint presentation on dashboard and data analysis systems. They explained how each ERV’s location, speed, response time, and call handling are tracked in real time. Based on this data, the efficiency of each vehicle is assessed and areas needing improvement are identified.
Training for ERV Staff
The presentation also mentioned that a special training program on the “Audit Module of ERV” has been organised for ERV nodal officers and ERSS staff in each district. The training includes live demonstrations of the module, its Standard Operating Procedures (SOPs), and first-aid guidelines.
Kapur said ERVs are the backbone of public safety and emergency services. Haryana Police’s goal is to ensure that emergency responses are not only quick but also of high quality and humane in approach. Continuous improvement will be made on all three fronts—technology, training, and monitoring.
Additional Director General of Police (Law and Order) Sanjay Kumar, Additional Director General of Police (Traffic & National Highways) Hardeep Doon, Inspector General of Police (Law and Order) Simardeep Singh, and several other senior officers were present during the meeting.