Punjab Newsline, Chandigarh, January 9 -
The Haryana Right to Service (RTS) Commission has directed the Uttar Haryana Bijli Vitran Nigam (UHBVN), Panchkula to grant a compensation of Rs 3,000 over a delay in providing a notified service to a consumer.
While giving this information here today, a spokesperson of the Commission said Sh. Rajesh Yadav, a resident of Jhajjar district, had approached the Commission regarding replacement of his old meter. After lodging a complaint on July 18, 2024, he received a call from the Nigam that his new meter had arrived and would be replaced within 2-3 days. However, no action was taken in this regard. Instead, the complainant alleged that he received a call from the concerned JE stating that no meter was available in the store and that his meter could not be replaced. From the complainant's account, it appeared that the JE was seeking illegal gratification, causing delays in the installation of the new meter. The complainant further alleged that the concerned SDO fabricated a document by sending a satisfaction letter purportedly signed by one Sh. Jai Parkash Yadav, who, according to the complainant, was neither a tenant nor an employee at the premises.