Punjab Newsline | Chandigarh
Punjab Government’s ‘Bhagwant Mann Sarkar – Tuhade Dwar’ initiative is reshaping the way public services are delivered by making government facilities accessible at citizens’ doorsteps through the 1076 Helpline and Doorstep Delivery System.
Under the initiative, citizens can now access 437 government services by booking appointments through the 1076 helpline, WhatsApp, the online portal, or Seva Kendras, eliminating the need for repeated visits to government offices.
The technology-driven system has significantly reduced delays in service delivery, minimized dependence on middlemen, and made governance more transparent and citizen-centric. More than 3.10 lakh government services have already been delivered through the platform, while the pendency rate across departments has fallen to just 0.33 percent.
Punjab Good Governance and Information Technology Minister Aman Arora said the government is leveraging technology to make governance more transparent and accountable. He stated that technology is not a replacement for governance but a tool that strengthens transparency and accountability. Real-time tracking of applications, he added, has reduced delays and uncertainty while making service delivery more responsive to citizens’ needs.
The minister said the government aims to ensure that people no longer have to make repeated visits to government offices for routine services. He highlighted the recent introduction of online verification of certificates through Sarpanches, Numberdars, and Municipal Councillors, describing it as another major step toward reducing paperwork, cutting physical office visits, and improving accessibility of public services.
Every stage of the application process is digitally recorded, reducing opportunities for delays and middlemen while making governance more efficient and transparent.
Once an appointment is confirmed, trained Doorstep Delivery Operators visit applicants’ homes, collect required documents, assist in completing applications, and submit them online. The system has especially benefited senior citizens, persons with disabilities, farmers in remote areas, women, and working professionals who earlier had to spend considerable time and money visiting government offices.
Since the launch of the initiative, more than 4.18 lakh appointments have been booked under the Doorstep Delivery System.
Citizens now receive certificates and approvals through SMS, WhatsApp, and physical home delivery, making government services more convenient and accessible. The verification process has also been modernized through online verification by Patwaris, Numberdars, Sarpanches, Municipal Councillors, and departmental officials, reducing paperwork while increasing transparency and accountability.
Another major reform introduced under the initiative is ‘Formless Services’, under which citizens no longer need to fill lengthy application forms. Doorstep Delivery Operators digitally capture the required information, and the system automatically generates the application, simplifying the process and reducing errors.
In addition, real-time application tracking, department-wise dashboards, beat-wise monitoring, and beneficiary feedback calls have further strengthened accountability and ensured timely delivery of government services across Punjab.
