Punjab Newsline, Chandigarh-
The Haryana Right to Service Commission has taken a strict view of the negligence of Haryana Shehri Vikas Pradhikaran (HSVP), warning the concerned officials and directing that the complainant be paid compensation of Rs 5,000.
A Commission spokesperson stated that mishandling of the case on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and repeated disregard of the complainant’s representations raise serious questions on the grievance redressal mechanism of HSVP. The Commission issued warnings to the concerned DEO for wrongly rejecting the case and to the EO for ignoring the complainant. It further cautioned that any such lapse in notified services in the future would invite punitive action.
The spokesperson informed that the case pertained to verification of an allottee’s payment. Despite payment being made in 2019, the verification was not completed, forcing the complainant to struggle for six years. The Commission, in its order dated June 18, 2025, had already observed that HSVP had abolished the practice of demanding original receipts after June 2017 and had switched to reliance on online records.
The Commission remarked that keeping such a simple verification pending for six years and completing it only after the Commission’s intervention reflected deep administrative apathy. Commenting on the matter, the Commission noted: “Even ISRO took less time to reach the Moon, 3.8 lakh kilometres away, but HSVP took six years to complete such a basic process.” Due to this negligence, the complainant could neither receive the possession offer nor get his property registered (conveyance deed).
Under the Haryana Right to Service Act, 2014, the Commission has directed that the complainant be paid compensation of Rs 5,000. HSVP will release this amount from its funds and may recover it later from the responsible officials after inquiry.
In addition, the complainant had informed the Commission on August 28, 2025, that HSVP had levied delayed interest on an instalment, despite payment being made on time. Taking cognizance, the Commission has directed the EO, Faridabad, to refund the wrongly charged interest on the said instalment and submit a compliance report to the Commission by October 3, 2025.