CHANDIGARH: Chief Electoral Officer (CEO) Punjab Dr S Karuna Raju today informed that they have received a total of 13066 complaints on cVigil app since Model Code of Conduct came into the force, of which, 9413 complaints have been resolved in less than 100 minutes. Our teams have handled these complaints in average handling time of 47 minutes 51 seconds and accuracy rates in 93 percent, he added.
Apart from this, Dr Raju said that ECI has received 551 complaints of which 500 have been disposed-off, while 51 are under process. Similarly, 390 complaints have been received on National Grievances Redressal Portal (NGRS) of which 362 were disposed-off, while, 28 are under process, he added.
He said that 2411 complaints received through call centre of which 2278 have been resolved, while, one was defaulted and 133 are under process.
Similarly, 2197 complaints have been received through other sources of which 2185 were resolved, while 12 are under process.
Meanwhile, any citizen can lodge a complaint through the Mobile App cVIGIL, which provides time-stamped, evidence-based proof of the Model Code of Conduct / Expenditure Violation, having live photo/video with auto location data. Flying Squads then investigate the matter and the Returning Officer takes the decision within 100 minutes.